Terms & Conditions
Return Policy of Compton Ridge Clothiers
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Duration of Return Period:
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At Compton Ridge Clothiers, you have 30 days from the date of your purchase to return items for a full refund or exchange.
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Please provide the original receipt or proof of purchase when returning an item.
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Condition of Returned Items:
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We accept returns on items that are in their original, unworn, unstained and unwashed condition, with all tags attached. We cannot accept returns on items that are damaged, altered, or soiled.
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Non-Returnable Items:
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Please note that clearance items, undergarments, swimwear, shoes, hosiery, and items marked as final sale are not eligible for return or exchange.
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Return and Exchange
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Exchange only items:
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Crystals, candles, bath and body (unopened and unused), wax melts and any other burnable products can only be exchanged.
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Procedures:
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In-Store Returns:
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You may return or exchange items at any of our Compton Ridge Clothiers store locations. Simply bring the item along with the receipt to the store, and our staff will assist you with a quick and easy return or exchange. (Items that have been worn, are stained - makeup, deodorant etc, will not be returnable.)
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Online Returns:
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For items purchased online, returns can be made by:
Completing the return form included in your order.
Securely packing the items in the original packaging, if available.
Sending the return package to:
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Compton Ridge Clothiers,
425 W Main St Trinidad, CO 81082.
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Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping method as Compton Ridge Clothiers is not liable for items lost in transit.
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Refunds:
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Refunds are issued to the original form of payment within 7-10 business days of receipt and inspection of the items at Compton Ridge Clothiers. Your bank may require additional time to process and post this transaction to your account.
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Exchanges:
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For exchanges, especially for online purchases, please return the original item for a refund and place a new order for the replacement item. This ensures that you receive your new item quickly and that it is in stock.
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Defective Items:
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If you believe an item is defective, please return it to Compton Ridge Clothiers either in-store or by mail for inspection. Contact our customer service at info@comptonridgeclothiers.com or call us at 719-483-5017 with details of the issue. If deemed faulty, you may receive a refund or replacement.
.
Customer Service:
.
For further assistance, please contact our helpful customer service team at info@comptonridgeclothiers.com or or call us at 719-483-5017.
.
Duration of Return Period:
.
At Compton Ridge Clothiers, you have 30 days from the date of your purchase to return items for a full refund or exchange.
.
Please provide the original receipt or proof of purchase when returning an item.
.
Condition of Returned Items:
.
We accept returns on items that are in their original, unworn, unstained and unwashed condition, with all tags attached. We cannot accept returns on items that are damaged, altered, or soiled.
.
Non-Returnable Items:
.
Please note that clearance items, undergarments, swimwear, shoes, hosiery, and items marked as final sale are not eligible for return or exchange.
.
Return and Exchange
.
Exchange only items:
.
Crystals, candles, bath and body (unopened and unused), wax melts and any other burnable products can only be exchanged.
.
Procedures:
.
In-Store Returns:
.
You may return or exchange items at any of our Compton Ridge Clothiers store locations. Simply bring the item along with the receipt to the store, and our staff will assist you with a quick and easy return or exchange. (Items that have been worn, are stained - makeup, deodorant etc, will not be returnable.)
.
Online Returns:
.
For items purchased online, returns can be made by:
Completing the return form included in your order.
Securely packing the items in the original packaging, if available.
Sending the return package to:
.
Compton Ridge Clothiers,
425 W Main St Trinidad, CO 81082.
.
Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping method as Compton Ridge Clothiers is not liable for items lost in transit.
.
Refunds:
.
Refunds are issued to the original form of payment within 7-10 business days of receipt and inspection of the items at Compton Ridge Clothiers. Your bank may require additional time to process and post this transaction to your account.
.
Exchanges:
.
For exchanges, especially for online purchases, please return the original item for a refund and place a new order for the replacement item. This ensures that you receive your new item quickly and that it is in stock.
.
Defective Items:
.
If you believe an item is defective, please return it to Compton Ridge Clothiers either in-store or by mail for inspection. Contact our customer service at info@comptonridgeclothiers.com or call us at 719-483-5017 with details of the issue. If deemed faulty, you may receive a refund or replacement.
.
Customer Service:
.
For further assistance, please contact our helpful customer service team at info@comptonridgeclothiers.com or or call us at 719-483-5017.
.
Process Times
We process orders on Tuesday & Wednesday, giving me the rest of the week for shop maintenance and product development. If you need your order to go out faster for a special occasion and a rush upgrade is not available for the product you purchased, please contact us via text or webchat and we will do our best to accommodate your request. We know that you are anxious to receive your order and we are super excited about getting it to you! You can find rush upgrades or product listings for most of our items.
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Special Request
If we are out of your favorite product, please contact us. We should be able to give you an estimate on its production and relisting schedule. As far as special requests go, please do not hesitate to ask, if we have access to supplies and the time, we are happy to make special items or large quantity inventory for events.
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FOLLOW US*
Be sure to follow us on social media to see what we are up to and get the inside scoop on new scents, products, and upcoming sales and events! Or catch up on what the cats are up to! Be sure to join the Compton Ridge Clothiers FB page https://www.facebook.com/search/top?q=compton%20ridge%20clothiers
Follow us on Instagram
https://www.instagram.com/comptonridgeclothiers/
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We'd love to hear from you!
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Sign up for exclusive deals and offers at https://us21.list-manage.com/contact-form?u=784bc213910afe040d5488e8a&form_id=dcb679a1c823af76861d48c87b9bf61b to become part of our Community!
We offer discounted shipping (you only pay the item weight, not the total packaging weight) for all items in our shop.
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* S H I P P I N G * Compton Ridge Clothiers ships worldwide and has had orders placed from all over the globe since first opening in 2022! For the shipping times on each item, be sure to check the shipping panel on each listing its your order's destination.
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*For international Shipments* CRC ships your packages Duties and Taxes Unpaid and does not collect VAT, Duties, and/or Taxes, and cannot predict what your duties and taxes will be. If you incur additional charges, they must be rendered for your parcel to clear customs. CRC is not responsible for these charges and will not pay them on your behalf.
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You as the purchaser are solely responsible for obtaining the information regarding the laws, regulations, and restrictions. By placing an international order from the US the buyer is responsible for abiding by their country's laws, regulations, and restrictions.
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If your products are returned, you will not receive a refund for your shipping charges. If your package is seized, destroyed, or returned to the US by customs, we will not be responsible for the losses.